Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact our customer services team before placing an order with us.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Les Tricots de Margot Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights.

  1. Conformity Of Goods We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
  2. Price and VAT All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) or in euro (€). The current rate of VAT is 0% for baby cashmere products. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. Prices and availability of goods is subject to change without notice.
  3. The quoted prices don’t include delivery fee. A list of our charges to UK, Europe and Overseas addresses is available here

Payment

You may pay for your order using the following cards:

Visa, MasterCard, American Express, and other cards accepted by Paypal. All transactions are processed in £ Sterling. We are confident that the security measures put in place to ensure your card number is encrypted allow you total confidence to buy without risk.

Secure Sockets Layer (SSL) Technology

The security of your order information and personal details (including your credit or debit card details) is very important to us. We use up-to-the-minute Secure Sockets Layer (SSL) technology to assure that your personal information is encrypted. This ensures that your credit card details remain scrambled when they pass over the web.

You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.

It is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorization approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.

You can also pay for your order using bank check. For more information, please contact our Customer Service or send us a mail at:

Les Tricots de Margot Ltd.
1 chemin du Manoir de la Rance
35730 PLEURTUIT 
FRANCE

Tel: +33 (0) 6 95 49 06 90
 

Delivery

If your goods are in stock they will be dispatched within 2 working days maximum of receiving the order. However, most orders are dispatched within a few days. If, for some reason they are out of stock, we will inform you of the expected delay immediately. For a list of our charges to UK, Europe and Overseas addresses, please click here

Your Right To Cancel

Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.

If you have recently placed an order with us and wish to cancel it, please email us at contact@lestricotsdemargot.com quoting your Order Reference No, Date order placed, Name. You will receive written confirmation of the cancellation of your order within 48 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.

Returns Policy

If you wish to return any items purchased online at www.lestricotdemargot.com, please follow the following steps:

  1. The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
  2. All items must be returned in unused and saleable condition with original tags attached. We reserve the right to refuse items if they have been worn or washed.
  3. Email us at contact@lestricotsdemargot.com quoting your Order Reference No, Date order placed and Name. You will receive a RMA (Return Merchandise Authorization) number to inscribe on your return form.
  4. Please complete the Returns Form enclosed with your order number and RMA number as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
  5. The customer is responsible for the postage costs incurred when returning items.
  6. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.
  7. If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
  8. Any item purchased via telephone, mail order or internet must be returned directly to:

    CUSTOMER RETURNS
    Les Tricots de Margot Ltd.
    1 Chemin du Manoir de la Rance 
    35730 PLEURTUIT 
    FRANCE

If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.
 
Privacy & Security
 
When you provide us with personally identifiable information ("Personal Information") through this Website, we respect your privacy. The purpose of this statement is to tell you what Personal Information we collect about you during your visit to this Website and what we do with that information. Your visit to www.lestricotsdemargot.co.uk (or www.lestricotsdemargot.fr) and the sale of our goods to you via www.lestricotsdemargot.co.uk (or www.lestricotsdemargot.fr) are subject to this Privacy Policy and our Terms and Conditions.
 
Collection of information

We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on www.lestricotsdemargot.co.uk (or www.lestricotsdemargot.f) you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information.

Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through www.lestricotsdemargot.co.uk only (or www.lestricotsdemargot.fr) for the purposes of processing your orders and responding to any comments or questions you have.

We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by visiting the "my account" page or by contacting Customer Services on the following number +44 (0)6 95 49 06 90. (open 9.00am to 5.30pm, Monday to Friday) or email us
 
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of www.lestricotsdemargot.co.uk (or of www.lestricotsdemargot.fr), such as information regarding which of our pages are most popular and general website administration.

We may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners to: (a) enhance this Website; (b) assist in the development and design of similar sites run by our affiliates, licensees and partners; and (c) enable them to undertake marketing activities on our behalf.
 
Such affiliates, licensees and partners may be located in countries both inside and outside the European Economic Area ("EEA"). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA, we always demand that our affiliates, licensees and partners adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy. We will not sell or rent your Personal Information to third parties without your consent, except as disclosed in this Privacy Policy.
 
We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information at the time that they give us their Personal Information. However, this decision may be reversed at any time by updating your profile in the "my account" page or by contacting Customer Services on the following number +44 (0)20 8123 8117 (open 9.00am to 5.30pm, Monday to Friday) or email us

Access to your personal information

If you wish to access your Personal Information that you have submitted via the Website please visit "my account" page or email us

Use of Cookies

We use cookies to administer our Website. We will not use cookies in combination with your Personal Information without your prior consent. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value. If you have previously registered on the Website (i.e. the website at http://www.lestricotsdemargot.co.uk) cookies will enable the Website to recognise you. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Click here to find out more about cookies.

Two types of cookies are used on this Website: session cookies and persistent cookies.

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:

  • to track the number of visits to the Website;
  • to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way);
  • to enable basic personalization of the Website;
  • to keep track of your current shopping session so that you may retrieve your shopping basket at any time;
  • within the user id sign in session for security; and,
  • to remember if a user has signed out.

Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Website.
You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled. Please click here to find out how to disable/enable cookies.
 
Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.  
 
Security

We implement various security measures to protect the security of your Personal Information, both on line and off line. Your Personal Information will be stored at facilities located across the world and not necessarily within the EEA. If you have any questions about security at our Website, you can send us an email.
 
The personal information you provide to us will be managed by the E-commerce Manager, 

Les Tricots de Margot Ltd.
1 Chemin du Manoir de la Rance 
35730 PLEURTUIT 
FRANCE

 
Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Les Tricots de Margot LTD. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
 
Registered Office
LES TRICOTS DE MARGOT LTD.
9 Harley House 
LONDON
NW1 4PR, United Kingdom


Registered in England and Wales No. 7298586

VAT No. 997 4413 69

Disclaimer & Limitations of liability

Les Tricots de Margot Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, Les Tricots de Margot Ltd, shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Les Tricots de Margot Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Les Tricots de Margot Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Les Tricots de Margot Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Les Tricots de Margot Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Les Tricots de Margot Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Les Tricots de Margot Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Les Tricots de Margot Ltd.

The entire liability of Les Tricots de Margot Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Les Tricots de Margot Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Les Tricots de Margot Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Les Tricots de Margot Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

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